Frequently Asked Questions?

Where can I find information on whether a destination is safe to travel to or not? The FCO (Foreign & Commonwealth Office) is the British government department that issues advice as to whether a country is considered unsafe to travel to. UK Airlines and Tour Operators will generally follow advice given by the FCO regarding travelling to and from a country and we will endeavour to warn you of anything that is reported. The FCO website Foreign travel advice - GOV.UK also has information on a variety of subjects that are useful to anyone looking to travel abroad.

It is your responsibility to be aware of and act on any health and entry requirements for your chosen holiday destination. Please read, understand, and act on UK Foreign, Commonwealth and Development Office advice regarding entry requirements for your destination and the steps you may need to take before you travel. This information can change between booking and travelling on your holiday. You can sign up for their email alerts to be kept up to date with the latest information as it can change at short notice.

Foreign travel advice - GOV.UK

Yes, this can be done through phoning a member of our friendly Reservation Consultants on 01727 6344

We recommend that you take out appropriate travel insurance for your overseas holiday. Should you require treatment while abroad or need to be flown back on medical ground to the UK, you can contact your travel insurance provider on their emergency contact number for further advice. If you travel overseas without appropriate medical cover, it is likely that the full cost of any medical treatment and your early return to the UK will need to be paid for by yourself, family or friends. 

Please note, if you show your European Health Insurance Card (EHIC) you are likely to receive free or reduced cost healthcare when visiting certain European countries.40 which are available from 9am to 5pm.

An accessible holiday means accommodation and facilities that meet your individual mobility or support needs. This can include features such as step-free access, wide doorways, wet rooms, hoists, profiling beds or shower chairs. We don’t rely on generic labels. One of our specialists will talk through your needs with you, and we use our accessibility form as a checklist to make sure nothing important is missed - whether you use a walking aid, a manual wheelchair or a powered wheelchair.

To recommend the most suitable options, we ask about both your accessibility needs and your general holiday preferences. This includes your mobility requirements, wheelchair type (manual or powered) and dimensions, and any equipment you may need (for example hoists or profiling beds). We’ll also ask what kind of holiday you enjoy, who is travelling, and any preferences such as destination type and board basis. The more you can tell us, the easier it is for us to match you with accommodation that truly fits your needs. If you’re unsure about anything, we’ll guide you through it.

Yes. We offer accessible holidays across the UK and overseas. In the UK this includes wheelchair accessible cottages, hotels, lodges and caravan parks. Abroad, we can help with accessible hotels, villas, apartments and cruises. We’ll guide you to destinations and accommodation types that suit your individual needs.

In many cases, yes. We can advise on flights and arrange support such as adapted transfers (for example wheelchair-accessible vehicles) and mobility equipment hire where available. Availability varies by destination and supplier, so we recommend booking early if you need specific equipment or transport. We’ll talk you through the options and give clear advice about what’s possible.

If anything changes after you’ve completed your accessibility form, please contact us as soon as possible. We’ll review what’s been arranged, check suitability with the relevant suppliers, and explain the available options - such as arranging equipment hire where possible depending on what’s been booked and what changes are needed.

Common requests include step-free access, ramped or level entrances, doorway widths, roll-in showers, grab rails, shower seats, bed or toilet height, and hoist compatibility. We can verify critical details with the supplier before you book.

No. While many of our customers use wheelchairs, we also arrange accessible holidays for people with visual or hearing impairments, hidden disabilities, and families travelling with carers. Tell us your specific needs and we will recommend suitable options.

Yes. This is one of our most popular choices. We offer accessible breaks across England, Scotland and Wales.

Please follow link to European Breaks

Yes. We work with all the major cruise lines offering adapted cabins and wheelchair-friendly ships, and we will help you find the right cruise line to meet your needs.

Yes. We work with all the major cruise lines offering adapted cabins and wheelchair-friendly ships, and we will help you find the right cruise line to meet your needs.

Yes. We will arrange this for you and can allocate seats if required. Additional charges may apply. Assistance can cover check-in through to boarding.

yes. We can organise adapted taxis or wheelchair-accessible transfers from your home to the airport and the airport to your holiday accommodation. Covered2go: “Excellent” Rated Travel Insurance Looking for travel insurance? Get a quote today for simple and flexible policies which will provide you with complete peace of mind.